1. Purpose and Scope
This policy sets out the identity verification requirements that apply to all customers of Aspers Casino Northampton. Identity verification is a mandatory regulatory obligation under the Licence Conditions and Codes of Practice (LCCP) issued by the UK Gambling Commission (UKGC). Compliance with these requirements is a condition of the operating licence and is not discretionary.
The policy applies to all individuals seeking to register an account, access gambling products, or conduct any transaction with Aspers Casino Northampton. No customer may gamble, access free-to-play versions of gambling games, or deposit funds until identity verification has been completed to the required standard.
2. Regulatory Basis
Aspers Casino Northampton operates under the regulatory framework of the UK Gambling Commission. LCCP Condition 17.1.1 requires that all licensed remote gambling operators obtain and verify sufficient information to establish the identity of a customer before that customer is permitted to gamble.
The UKGC requires that identity verification is completed at the point of account registration. Arrangements that permitted gambling activity prior to the completion of verification are not permitted under rules that came into force in May 2019. These requirements apply to all remote betting and gaming operators, including lotteries, licensed to serve customers in Great Britain.
3. Information Required for Verification
At a minimum, Aspers Casino Northampton is required to obtain and verify the following information for each customer:
- Full legal name
- Residential address
- Date of birth
This information must be verified before any gambling activity is permitted. Customers are informed, prior to making any deposit, of the types of documents or information that may be required, the circumstances in which they will be requested, and the format in which they must be provided.
Reasonable steps are taken to ensure that the identity information held on each customer remains accurate throughout the customer relationship.
4. Acceptable Documents
Where electronic verification against national databases, credit reference agencies, or the electoral roll does not produce a confirmed match, customers are required to submit documentary evidence. Acceptable documents include, but are not limited to:
- Valid passport - proof of identity and age
- UK driving licence - proof of identity, age, and address
- National identity card - proof of identity and age
- Recent utility bill (within 3 months) - proof of residential address
- Recent bank statement (within 3 months) - proof of residential address
- Government-issued correspondence - proof of residential address
All documents submitted must be valid, unexpired, clear, and uncropped. Partial or illegible documents are not accepted and will require resubmission.
5. Verification Methods
Aspers Casino Northampton may use one or more of the following methods to verify customer identity.
5.1 Electronic Verification
Where available, automated checks may be conducted against national databases, including the electoral roll and credit reference agency records. This method does not require customers to upload documents in all cases and is used where the data match is sufficient.
5.2 Document Verification
Where electronic checks are inconclusive or where risk indicators require additional confirmation, customers are asked to submit copies of government-issued identity documents and proof of address as described in Section 4.
5.3 Biometric and Liveness Verification
In certain circumstances, customers may be required to complete a biometric verification step, which may include submitting a selfie or completing a liveness check to confirm that the person presenting the document is its legitimate holder. This measure is used to prevent identity fraud and account takeover.
5.4 Screening
All customers are subject to screening against sanctions lists, politically exposed persons (PEP) registers, and fraud databases as part of Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
6. Age Verification
Age verification is a distinct and non-negotiable requirement. Aspers Casino Northampton must confirm that every customer is of legal gambling age before permitting access to any gambling product, including free-to-play versions of games hosted on the platform. Age verification is completed at the point of account creation and cannot be deferred.
Customers who cannot be verified as being of legal gambling age are not permitted to register or access any gambling product.
7. Financial and Affordability Verification
In addition to identity and age verification, Aspers Casino Northampton may request information relating to a customer’s financial circumstances as part of harm prevention and responsible gambling obligations under UKGC rules. Affordability checks assess whether a customer’s level of gambling activity is sustainable given their financial situation.
Where such checks are required, customers may be asked to provide bank statements, evidence of income, or other documentation confirming source of funds. Failure to provide requested financial information may result in restrictions being placed on the account.
8. Verification at Withdrawal
Aspers Casino Northampton does not impose additional identity verification requirements as a condition of processing a withdrawal request where that information could reasonably have been requested at an earlier stage of the customer relationship. This is consistent with UKGC guidance and is intended to ensure that verification procedures are not used to delay or obstruct legitimate withdrawal requests.
Where identity verification has not been completed prior to a withdrawal request, Aspers Casino Northampton reserves the right to complete the required checks before releasing funds.
9. Self-Exclusion and Responsible Gambling Checks
Identity verification data is used to cross-reference customers against self-exclusion registers, including GAMSTOP and any self-exclusion arrangements held directly with Aspers Casino Northampton. Customers who have self-excluded are not permitted to open a new account or resume gambling activity until the self-exclusion period has expired and any applicable reinstatement process has been completed.
10. Data Handling
Personal data collected during the identity verification process is processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data is retained for the periods required by law and by regulatory obligations. Full details of how personal data is collected, used, stored, and shared are set out in the Privacy Policy of Aspers Casino Northampton.
11. Customer Obligations
Customers are required to:
- Provide accurate, complete, and truthful information at registration and throughout the account relationship
- Submit valid and unaltered documents when requested
- Notify Aspers Casino Northampton of any changes to personal information that may affect the accuracy of verification records
- Cooperate with any additional verification requests made in connection with KYC, AML, or responsible gambling obligations
Providing false, misleading, or fraudulent information during the verification process will result in immediate account suspension and may be reported to relevant authorities.
12. Consequences of Non-Completion
Where a customer does not complete identity verification within the timeframe specified by Aspers Casino Northampton, or where verification cannot be completed to the required standard, the company reserves the right to:
- Restrict access to gambling products
- Suspend the account
- Withhold or return funds in accordance with applicable regulatory requirements
These measures are applied in accordance with regulatory obligations and are not subject to discretion where verification requirements remain unmet.
13. Contact
For queries relating to identity verification requirements or the status of a verification request, customers should contact Aspers Casino Northampton through the official support channels listed on the Aspers Casino Northampton website.